1. Who we are
VOXN8 CRM ("VOXN8", "we", "us") is a WhatsApp CRM, shared inbox and automation platform operated at wacrm.voxn8.com. This policy explains what personal data we collect, how we use it, and the choices you have. For any privacy question, contact us at support@voxn8.com.
2. Data we collect
- Account data — name, email address, password (stored as a secure hash), workspace and team membership details you provide when signing up.
- Business & WhatsApp data— when you connect a WhatsApp Business Account through Meta's Embedded Signup, we receive your WhatsApp Business Account ID, phone number ID, display phone number, business name, and an access token. The access token is stored encrypted.
- Messages & contacts — WhatsApp messages, message templates, delivery statuses, and contact details (names, phone numbers, labels, notes) processed through the platform so you can run your inbox, broadcasts and automations.
- Usage data — log data such as IP address, browser type, and actions taken in the app, used for security and to improve the product.
3. How we use data
- To provide and operate the CRM, inbox, broadcast and automation features.
- To send and receive WhatsApp messages on your behalf via the WhatsApp Business Platform (Cloud API) operated by Meta.
- To secure the service, prevent abuse, and comply with legal obligations.
- To communicate with you about your account and service updates.
We do not sell personal data, and we do not use your message content for advertising.
4. Sharing
We share data only with:
- Meta Platforms, Inc. — messages you send and receive are transmitted through the WhatsApp Business Platform and are subject to Meta's WhatsApp Business Terms.
- Infrastructure providers — hosting and managed database services that store data on our behalf under confidentiality obligations.
- Legal requirements — where required by law or to protect our rights and users.
5. Retention
We keep your data for as long as your account is active. When your account or workspace is deleted, associated personal data is removed from production systems within 30 days, except where a longer period is required by law.
7. Security
Data is encrypted in transit (TLS) and at rest. WhatsApp access tokens are additionally encrypted at the application layer. Access to production data is restricted to authorized personnel.
8. Changes
We may update this policy from time to time. Material changes will be announced in the app or by email. Continued use of the service after changes take effect constitutes acceptance.